SMS and eFax Guru is an advanced business texting solution that sends & receives SMS and HIPAA-compliant eFax from any Salesforce object. Cloud Maven, Inc., a Salesforce Certified ISV Partner and the 2021 Salesforce Partner Innovation Award winner, has developed this app. Utility companies can use messages to inform customers of outages, provide service updates, and answer customer questions. Many SMS providers cannot send and receive text messages in various ways, making effective business communications difficult. Others provide a specialized texting approach that makes the user's tasks time-consuming and inefficient, resulting in higher costs. Some systems prohibit senders from simultaneously sending SMS and eFax to the same user. The Salesforce text messaging solution supports Conversational SMS, Bulk SMS, Automated SMS, and eFax. Two-way Conversational SMS allows for direct communication between recipients and senders. Bulk SMS enables users to send personalized messages to a large number of recipients by utilizing dynamic templates. It automatically filters out invalid phone numbers to target the intended audience. By customizing the SMS workflow, senders can configure automated SMS to meet specific business demands. Healthcare organizations benefit the most from eFax because it allows them to send and receive HIPAA-compliant faxes directly from Salesforce. Connecting to the SMS health cloud simplifies patient monitoring. It filters SMS conversations in the SMS inbox based on the user's response to messages without visiting the records. Furthermore, SMS opt-out allows recipients to choose whether or not they want to receive SMS messages from the sender in the future. The app's features are dynamic templates, incoming alerts, MMS, dark hours, and delivery receipts. For further information, send an email to info@cloudmaveninc.com. For a free 30-day trial of this business messaging tool, visit Salesforce AppExchange. Follow LinkedIn, Twitter, and YouTube to stay up to date on the newest apps