Power of Customer Satisfaction: Exploring CSAT and Its Impact on Business Performance
Customer Satisfaction Score (CSAT) is a metric used to assess the level of customer satisfaction with a specific product, service, or interaction. It provides businesses with insights into how well they meet customer expectations and deliver on their promises.
CSAT vs. Customer Effort Score (CES) vs. Net Promoter Score (NPS)
CSAT Calculation: How to Calculate the Customer Satisfaction Score?
Let's consider an example where you conduct a customer satisfaction survey and receive the following responses:
